Question 1

What is Lifebook?

Accepted Answer

Lifebook is a secure digital platform where you can create and store personal messages, photos, and videos that will be delivered to your loved ones when you are no longer able to send them yourself.

Question 2

How does Lifebook work?

Accepted Answer

You write a message, upload media, select a recipient, and assign a trusted contact. When the time comes, your trusted contact verifies it, and Lifebook delivers your messages securely.

Question 3

Who is Lifebook for?

Accepted Answer

Anyone who wants to leave a lasting legacy—parents, grandparents, spouses, or friends who want their memories and words to live on.

Question 4

Is my data secure?

Accepted Answer

Yes. Lifebook uses end-to-end encryption. Your content is visible only to you and your chosen recipients.

Question 5

Who can access my messages before they are sent?

Accepted Answer

No one. Only you can see your messages until the time they are delivered.

Question 6

How does Lifebook verify when to send my messages?

Accepted Answer

If you become inactive for a long period, we attempt to contact you. If there is no response, your trusted contact will verify when messages should be delivered.

Question 7

What happens if my trusted contact doesn’t respond?

Accepted Answer

We will continue trying to reach you and your trusted contact. You can also assign more than one trusted contact for additional security.

Question 8

How much does Lifebook cost?

Accepted Answer

Lifebook costs $10 per month, billed annually ($120/year). This includes 30 GB of storage, unlimited messages, and secure delivery.

Question 9

Why is billing annual and not monthly?

Accepted Answer

Annual billing ensures stability of the service and long-term security for your stored memories.

Question 10

Can I cancel anytime?

Accepted Answer

Yes, you can cancel anytime. Your account will remain active until the end of the billing cycle.

Question 11

Do you offer refunds?

Accepted Answer

At this time, we do not provide refunds for unused subscription periods.

Question 12

What is the difference between a recipient and a trusted contact?

Accepted Answer

A recipient is the person who receives your messages. A trusted contact is someone you choose to confirm the right moment for your messages to be delivered.

Question 13

Can I change recipients later?

Accepted Answer

Yes, you can add, remove, or update recipients at any time.

Question 14

Can I update or delete a message before it is sent?

Accepted Answer

Absolutely. You have full control to edit or delete your messages before delivery.

Question 15

What happens if a recipient loses access to their email?

Accepted Answer

Recipients can update their contact information in Lifebook, or you can assign backup recipients.

Question 16

How do I create my first message?

Accepted Answer

Sign up, go to your dashboard, click 'Create a message,' and start writing. You can add photos, videos, and set delivery preferences.

Question 17

Can I add photos and videos?

Accepted Answer

Yes, Lifebook allows you to attach images, videos, and documents to your messages.

Question 18

How much storage do I get?

Accepted Answer

Every account includes 30 GB of secure storage.

Question 19

Is there a mobile app?

Accepted Answer

Yes, Lifebook offers an iOS app. An Android app is coming soon.

Question 20

How do I get started today?

Accepted Answer

Click 'Get Started,' create your account, and begin building your Lifebook legacy in minutes.

Frequently Asked Questions

General

Security & Privacy

Billing & Subscription

Recipients & Trusted Contacts